Refund Policy

Last updated: 9/7/2026

1. Free Trial Evaluation

We strongly encourage all prospective clients to utilize our fully-featured 30-day Free Trial before making any purchasing decision. The Free Trial period is intended to give you ample time to evaluate if Ordizy is suitable for your business operations, test our features (QR Ordering, KDS, reporting), and ensure compatibility with your workflows.

2. Purchases Are Final

Once you have upgraded to a paid plan (Starter, Professional, or Enterprise) or purchased any add-ons, the transaction is final. Because you have had the opportunity to evaluate the software during the free trial, we do not offer refunds, pro-rated refunds, or credits for any partially used subscription periods, accidental upgrades, or unused features.

3. Subscription Cancellations

You may cancel your subscription at any time to prevent future billing. However, your cancellation will be effective at the end of the current paid billing cycle. You will retain access to the platform and your data until the end of that cycle, after which your account will revert to a restricted state. No refunds will be issued for the remainder of the billing cycle.

4. Disputed Charges

If you initiate a chargeback or dispute with your bank or credit card company for a valid charge, your Ordizy account (and all associated restaurant subdomains) will be immediately suspended pending resolution of the dispute. We reserve the right to ban users who abuse the dispute system.

5. Contact

If you have billing inquiries or require assistance with cancelling your subscription, please contact us at: billing@ordizy.com before your renewal date.